Return Policy

Occasional Motto allows returns or refund in the following situations:

  • the item is defective
  • the item does not match its description

If either applies, contact us through the Contact Us form with your Order Number and a photo of the issue. We’ll replace the item or refund it, and in most cases you won’t need to ship anything back to us.

If you’d like to return an order for any other reason, return shipping is the customer’s responsibility.

Occasional Motto may not be able to accept order cancellations after postage label is created.

If something on your order needs to be changed once it has been placed, please contact us as soon as possible through the Contact Us form with your Order Number included.

Ability to make changes is not guaranteed and will be determined on a case by case basis.

If you are dissatisfied with your order or a specific item in your order, please contact us to discuss further.

Personalized Items

Because each cover is made to your text, personalized orders can’t be returned or exchanged unless they arrive defective or differ from what you ordered. Please double-check spelling before you place your order — we make exactly what’s submitted.

For International Orders

We ship worldwide from California. International orders follow the same policy above, with these additions:

  • Return window. Contact us within 30 days of delivery. Because transit times vary, we start the clock from the date your order is delivered, not the date it ships.
  • Defective or incorrect items. As above, we’ll replace or refund them and won’t usually ask you to ship anything back — a photo of the issue is enough.
  • Duties and import taxes. Any duties, customs fees or import taxes collected by your country are set by that country, not by us, and are non-refundable. Please check your local import rules before ordering.
  • Refunds. Refunds are issued to the original payment method in USD. Your bank’s exchange rate at the time of refund may differ from the rate at purchase, and we can’t adjust for that difference.
  • Undeliverable or refused parcels. If a parcel is returned to us because it was refused, unclaimed, or the address was incomplete, we’ll refund the item cost minus original shipping once it arrives back.